Mike Buoy is a Senior Solutions Consultant at Adobe, where he helps organizations design and scale intelligent content operations. With over two decades of experience spanning instructional design, technical documentation, and content architecture, he specializes in modular, structured authoring strategies that break down silos and help teams get more value from the content they already create. Mike partners with cross-functional teams to accelerate delivery, improve consistency, and lay the foundation for AI-ready content reuse—without adding complexity or chaos. Outside of work, Mike channels his energy, curiosity, and love of a good challenge into racing and coaching competitive mountain biking. He’s always up for a great conversation about content, strategy, or the best trails to ride.

The Content Multiplier Effect: Reuse for Learning, Support, and AI-Ready Delivery

Your technical content is more powerful than you think—especially when it’s structured to be reused, not reworked. In this session, we’ll explore how the structured authoring practices already used by Tech Docs teams extend their impact across learning, support, and AI-driven delivery channels. You’ll learn how modular, metadata-rich content can reduce creation effort, lower review and translation costs, and accelerate delivery—without sacrificing consistency or increasing workload.m.

In this session, attendees will learn:

• AI Needs Highly Nutritious Content – AI systems are only as effective as the content they’re trained on—modular, semantically rich content gives them the context and accuracy they need to deliver real value.
• Scale Without Rewriting – Structured content reduces authoring, review, and translation effort—cutting costs, speeding delivery, and maximizing ROI across your entire content pipeline.
• Power Training, Support, and Customer Experiences – Extend the value of your technical content beyond documentation by fueling product training, customer support, and intelligent self-service at every stage of the user journey.