Charles has 25 + years experience managing technical communications teams and processes. He has significant global experience in multinational corporations in several different industries. He is an experienced conference presenter and enjoys a good laugh coupled with professionalism in Tech Comms and Information Science. His career started as a global field service engineer. He is an alumnus of Syracuse University iSchool and has worked on all 7 continents.

Automating Large Scale Rewriting Using Gen AI

This is a case study where Komatsu NA successfully tackled a large scale systemic rewriting of technical manuals using Gen AI automation. These technologies have matured to the point that success is possible and cost effective whereas a few years previously it would not have been.

In this session, attendees will learn how to:

• How to scope an immense rewrite project.
  
• Identify risks and mitigate for a similar large scale Gen AI project.
  
• How to look beyond ” its too difficult or too expense to tackle” mindset.
  
• What skills are needed and where to find them.
  
• Moving beyond a “victim mentality” in Technical Communications