Tara English-Sweeney is a Lead Technical Writer at Alkami Technology with over 30 years of experience in communications, content management, and technical writing. She leads initiatives that integrate AI, structured authoring, and automation to enhance scalability and quality. Her work centers on extending the role of the technical writer through thoughtful automation and human-centered validation.

How AI is Extending (Not Replacing) Technical Writing at Alkami

Since October, our documentation team has been experimenting with AI to reduce repetitive work, speed up content creation, and shift our focus toward higher-value writing. By designing custom assistants and carefully validating outputs, we’ve transformed complex, feature-focused content into clear, user-centered documentation. This case study will walk you through our biggest wins, the tools we built, and the lessons we’ve learned about where AI adds value—and where human expertise remains essential.

In this session attendees will learn:

• How a lean documentation team moved beyond AI proof of concept to production workflows that reduced effort and costs without sacrificing quality
• How custom AI assistants and workflows were used to convert feature-focused PDFs into clear, user-centered documentation
• How human-in-the-loop validation was implemented to maintain accuracy, consistency, and trust in AI-assisted content
• Where AI delivered the greatest return on effort in documentation workflows, and where human expertise remained critical to avoid quality and usability risks