Susan is a visionary leader in AI for communications. She has published several articles in resources like the Journal of Professional and Technical Writing (JPTW) about the applications and ethics of generative AI. She has proven expertise in prompt engineering and tuning, emerging AI technologies, AI scaling at the enterprise level, and the discourses of ethical AI use for comms teams globally. She is a sought-after speaker on topics of Women in Technology, Effective Workplace Communication, and AI learning strategies and pedagogies in the college classroom.
She lives in Baltimore with her two fantastic dogs and one fantastic partner. When she’s not busy communicating, she is a triathlete, marathoner, and avid hiker.

From Notes to Knowledge: Learning Faster with Notebook LM (An Interactive Lab for Communicators)

Notebook LM offers a powerful new way to turn scattered source material into structured understanding. But most people only scratch the surface.

In this interactive, learning-based workshop, participants will actively use Notebook LM to explore how AI can support thinking, learning, and sense-making—not just content generation. Instead of watching demos, attendees will experiment, collaborate, and reflect on how Notebook LM can enhance their real-world communication workflows.

This workshop is designed to be practical, playful, and deeply relevant to how communicators learn, synthesize, and explain complex information. Participants will work in small groups on a real learning challenge they present, followed by guided exploration of NLM, and hands-on learning and experimentation with shallow vs deep prompts and strategic questions within notebooks. We’ll finish with a fun game-like round where participants will test unconventional prompts and share wins, fails, and overall results..

In this workshop attendees will learn how to:

• Use NotebookLM as a learning partner, not just a summarization and generic content generating tool
• Upload and organize multiple types of sources (documents, notes, transcripts, video, and more)
• Ask better questions and write better prompts to surface insights, gaps, and patterns in source material
• Apply NLM to common communication tasks such as:
• Learning a new domain quickly and effectively
• Synthesizing research into clear narratives
• Creating and supporting onboarding, enablement, and regulatory content
• Evaluate where NLM fits effectively and ethically into their professional workflow(s)