Laura Ohlson is a Team Lead and Senior Learning Experience Designer at Netsmart. She specializes in translating complex systems into structured, user‑friendly learning through a blend of instructional strategy, multimedia experience, and disciplined project execution. With an MFA in Film/Television Production, Laura brings clear communication, thoughtful organization, and a solutions‑oriented mindset to every initiative she leads.
Co-presented with: Lauren Pulino
In this case study, we’ll share how our small Learning Experience team is building a scalable, AI‑supported learning ecosystem to improve onboarding consistency and speed across a complex healthcare technology organization. By developing our solution academy, we’re standardizing internal onboarding, improving content quality, and creating a more cohesive learner experience while using AI to accelerate course development.
We’ll highlight how we use AI for outlining, drafting, prototyping, and QA, along with early results showing how clearer, more consistent training is supporting internal teams. The session will also preview our work to adapt the academy for external clients, including design goals and initial feedback. Attendees will leave with practical insights on using AI responsibly, creating repeatable processes, and building a foundation for stronger readiness and future outcomes.
