Caley Burton is a Technical Writing Manager at Cloudflare, spearheading AI infrastructure changes that transform how documentation teams work. By implementing AI-powered workflows, they enable writers to move beyond repetitive tasks and focus on high-impact, customer-centered content. With a decade of documentation experience, Caley builds empowered teams where strategic AI adoption enhances human expertise—ensuring writers can dedicate themselves to solving customer problems and creating award-winning content experiences.

They also serve as the organizer for Write the Docs ATX, a community where local content folks connect, exchange ideas, and grow together. When not discussing docs, Caley is often deep into a Dungeons & Dragons campaign with their friends.

From Overwhelmed to Unstoppable: How AI Agents Transformed Our Content Operations

Documentation teams often face “impossible” projects—mass product renaming, platform migrations, or sweeping style changes—that are historically manual, demoralizing, and high-risk. It was no different for my team… Until we leaned into AI as infrastructure: an agent ecosystem that transformed how we tackle massive projects. When we renamed a product, AI agents handled context-aware updates while maintaining link integrity. What used to take a month to complete only took five days—a 75% reduction with zero broken customer journeys. After that project, writers stopped saying “we can’t” and started asking “how can we use AI to make an even bigger impact?” AI gave them confidence to tackle what used to feel like impossible work. You’ll learn how to build this infrastructure and empower your writers to say yes to strategic projects that move the business.

In this session attendees will learn how to:

• Identify which workflows to automate
• Build specialized agents o. Measure impact
• Get your team to adopt AI as infrastructure

You’ll leave with a framework for building your own AI-powered content operations.