Bethany is a technical content developer at IBM, Hursley. Bethany has been at IBM for 7 years, starting her IBM journey in mainframe testing and development, and moving to technical writing 4 years ago. She is the cross-organisational lead of technical content and content strategy for IBM z/OS Container Platform, whilst also owning other product documentation collections that are part of the ETS&I portfolio. Bethany focuses on the end-user and produces persona-led technical content, to ensure a great end-user experience. She is a core organiser of the Mainframerz meetup community, which increases external engagement with clients and partners that are interested in and working on the mainframe.

Transformation! Out with the Old and in with the New

Co-presented with: Beth Morgan

With legacy systems, comes legacy documentation. The components and how the product works has not changed, but the documentation can still be improved for the end user experience. This session will go through the value of re-reviewing old technical content and how you can determine areas in need of transformation. The differences of transformation of a singular topic vs of a whole topic, along with some examples and lessons learnt.

In this session, attendees will learn how to:

• Identify topics and sections that need transformation using practical evaluation methods. o.
• Review and improve existing documentation no matter the quantity.
• See the benefits of moving documentation along with new technologies.