Leann Long is a Senior Technical Writing Manager with 15 years of experience leading documentation teams. In her current role, she has optimized and scaled enterprise content strategy and operations, growing her organization from 20 to 40 associates who support a broad portfolio of software products. Her work aligns people, processes, and practices to deliver high‑quality documentation at scale.

As a senior leader within Jack Henry’s Knowledge Enablement organization, Leann oversees engagement and communication efforts that help teams navigate governance, workflows, and cross‑functional collaboration. Her approach emphasizes clarity, trust, and sustainability, positioning content teams to do their best work as the organization and technology evolve.

Leann brings a people‑centered leadership approach. She is known for creating environments that balance strong business results with meaningful work, where associates feel supported and choose to stay and grow with the organization.

MythBusters Lab: Let’s Test What Really Works for Remote Content Teams

Co-presented with: Nichole Edens

Remote content teams are seen as harder to manage, scale, and keep engaged. We’ve heard the myth—and spent years dismantling it.

Since 2020, the Jack Henry Technical Writing team has been fully remote while scaling to 40 team members across 18 states and maintaining 99% annual associate retention. We’re putting our success under the microscope in this hands-on lab.

We’ll explore remote team challenges and apply proven principles to your organization. Through small-group activities and roundtables that connect you to leaders navigating the same complexities, you’ll examine team structure, ownership models, leadership alignment, feedback loops, and engagement practices. You’ll hear what’s working, and what isn’t, helping you anticipate issues, pressure-test ideas, and surface creative solutions.

You’ll leave not only with a practical operating model, but also with new perspectives, shared language, and peer connections that extend well beyond the conference.

In this workshop, attendees will learn:

• Map their current remote or distributed team operating model and identify friction points that limit trust, engagement, or scalability.
  
• Engage with peers in similar leadership roles to compare how different organizations address shared coordination and leadership realities.
  
• Apply tested design principles to adapt—or rethink—team structure, ownership models, and leadership practices.
  
• Anticipate future scaling pressures by examining what has helped or hindered teams as they grow from small to large.
  
• Build shared language and peer relationships that support continued learning and collaboration beyond the session.