As a Certified Information Privacy Manager (CIPM) and Sr. Director of GRC Content for OneTrust, Megan Gilhooly drives content strategy and operations for GRC and Privacy content in the OneTrust platform. Previously, she launched a new self-help & content experience at Reltio, covering technical product content and user experience – including AI – for a data platform that unifies data across enterprise systems. Before that, as VP Customer Experience at Zoomin Software – a content delivery platform – Megan made it her mission to change how organizations think about product content. She spent two decades managing content teams, driving content strategy, and delivering stellar information experiences at companies like Amazon, Ping Identity, and INVIDI Technologies. She has a BA in Speech Communication, an MS in Journalism, an MS in Strategic Management, and a Masters Certificate in Technical Communication.

Why Technical Writers Should Care About GRC
(Even if It Sounds Boring)

Let’s face it—Governance, Risk, and Compliance (GRC) doesn’t sound as exciting as crafting brilliant user guides or usable doc portals. But in today’s rapidly evolving digital landscape, the intersection of technical content development and Governance, Risk, and Compliance (GRC) gives you a starring role in solving regulatory problems. Megan will explore how the practices of technical documentation are shaping—and being shaped by—the needs of privacy, compliance, and AI governance. What is GRC? How do changing regulations impact content development? How can your skills help tackle compliance challenges, support AI governance, and keep organizations out of legal hot water? From guiding privacy teams through the maze of ever-changing rules to crafting documentation that keeps AI on its best behavior, you’ll see how your tech writing chops make a real difference in the world of GRC and learn how to level up your skills to crush compliance requirements with clarity and confidence.

In this session, attendees will learn:

• GRC isn’t just for lawyers—and your writing superpowers can save the day.
• Learn how to make friends with Privacy and Compliance teams (hint: they need your help).
• Find out why structured content (think DITA XML) is the unsung hero of staying compliant in a world of constant change.
• Explore how your documentation could literally train AI to be smarter and safer.
• Walk away with practical tips to become a GRC hero in disguise.