Shai Chaudhary is a Manager on the GRC Content Team at OneTrust, where she leads the creation of InfoSec, risk, compliance, and privacy content. Her team simplifies complex standards and regulations into actionable frameworks that help customers streamline their compliance programs. Before OneTrust, Shai worked in cybersecurity, specializing in information security consulting and research. She also contributed to PwC’s Audit and Data Analytics practices, delivering audit engagements across diverse industries. As a well-rounded compliance professional, Shai holds certifications across information security, privacy, and AI, including ISO 27001 and ISO 42001 Lead Auditor, CIPM, CIPP/C, and AIGP. Outside of the compliance world, Shai is an avid sports fan—whether it’s basketball, F1 racing, or hockey, she’s always tuned in. When she’s not watching her favorite teams, you’ll find her staying on top of her own fitness game, either lifting weights or perfecting her Pilates moves!

Beyond the Bot: How Structured Content Drives an Agentic Ecosystem Across Your Entire Content Stack!

Co-presented with: Patrick Bosek

Content teams are stretched thin. Information keeps flowing in, docs need to stay accurate, and the gap between “we have the info” and “it’s published and useful” keeps widening. What if AI agents could close that gap—handling repetitive, high-volume work so your team can focus on the judgment calls only humans can make? That’s an agentic content ecosystem, and structured content makes it possible.

This session walks through a real, production AI agent ecosystem spanning the content stack—from production and validation to delivery and intelligence. We’ll show agent demos, then zoom out to the architecture connecting them and the decisions that made it work, plus which parts of the stack are ripe for automation now and where human judgment stays irreplaceable. Whether you’re deploying your first agent or scaling from one to many, you’ll leave with a clear model for AI as an ecosystem—not a single tool—built on the structured content foundation you already have.

In this session, you’ll learn how to:

• Understand the direct relationship between how your content is structured and what your AI agents are actually capable of delivering—and what that means for how you invest in your content architecture today.
• Identify which repetitive tasks in your workflows are most ready for agentic automation, and which still need a human in the loop.
• Get practical design patterns for an agentic ecosystem versus deploying a standalone AI tool.