Elizabeth Favre is a senior technical writer with extensive experience translating complex software, hardware, security, and policy requirements into clear, user-focused documentation. At Blackbaud, she creates customer-facing help content, API documentation, blogs, and community resources for fundraising software, and maintains large-scale online help centers. She also contributes as a member of the Strategic Content Development Statistics and Analytics group, supporting KPI development and demonstrating the business value of content. Her background includes documenting Risk Management Framework policies for military customers, writing operator manuals for battle control systems, supporting agile software development, and managing complex research and database operations. She combines technical depth with strong analytical and communication skills, with expertise in tools such as MadCap Flare, FrameMaker, SharePoint, and DITA/XML.

The Human and AI Handshake for Content Generation

Co-presented with: Zohra Mutabanna

This session is a practical case study and an open, hands-on conversation about how technical writers are using AI in real work. We’ll share how we’ve integrated AI into content strategy, creation, and management without focusing on specific tools—what we’re optimizing for, how we make decisions, and where human judgment still matters most. We’ll talk through my own path as an AI champion: building an agent to support technical communicators, collaborating with peers on prompt refinement and iteration, and learning through experimentation what actually holds up in practice. We’ll also reflect on what worked, what didn’t, and the trade-offs we encountered along the way. Central to this story is an organizational culture that intentionally invited technical writers into AI work—giving us room to participate, think strategically, and grow professionally as the work evolves.

In this session, attendees will learn:

• How to align AI with content strategy, not just speed
• Practical patterns for AI-assisted content workflows that keep human judgment front and center
• What it takes to build and refine an agent for technical communicators
• Real lessons from hands-on experimentation, including trade-offs and missteps
• How to enable technical writers to participate and grow through AI work