Isabella leads the global documentation team at Distech Controls. With more than 20 years of experience in the writing and technical communication industry, she has a proven ability to take responsibility, organize and complete complicated projects for sophisticated products and services. She easily acquires new technical skills and has a strong sense of aesthetics and attention to details. Isabella possesses excellent verbal and written communications skills in both English and French.

Tech Stack Lift-and-Shift: A Tag-Team Approach to Success with Limited Resources

Co-presented with: Melanie Davis

Your small documentation team needs to adopt or replace a Component Content Delivery Platform (CCMS) or Content Delivery Platform (CDP)? Working against the clock for an absolute (or arbitrary!) launch deadline while holding the line on your regular product doc releases? This case study shows how one organization successfully met an unanticipated need to replace their CDP while completing a planned replacement of their CCMS and continuing to meet their release obligations by embedding the tool vendor and a consultant in their small documentation team.

In this workshop, attendees will learn to:

• Review and revise your content value proposition for your organization and customers
• Create a content competence council that enables you to play to your strengths
• Design, develop, and deliver your technology implementation on time and to great effect
• Streamline and document content operations processes underpinned by your new tools
• Communicate your progress and celebrate your successes
• Build before and after metrics to strengthen your credibility for future projects