Richard Kung, a Senior Manager in Ciena Product Content Development, has over 30 years of experience in developing customer-centric solutions and content strategies that prioritize user experience and scalability. Recognized for his outstanding contributions, Richard was a recipient of the LavaCon Content Impact Award in both 2023 and 2024. With an unwavering commitment to innovation, he consistently seeks opportunities to enhance processes and develop scalable solutions that make a lasting impact. Richard has been actively spearheading the adoption of Generative AI at Ciena and continues to explore ways to leverage its capabilities and applications within content development.
How We Used DITA to Automate Testing, Improve Gen AI Accuracies, and Lower Costs
Co-presented with: Alexander Lum
Is your Content Development team often pressed to “show its worth”? In 2024, we were presented an opportunity, by our VP, to brainstorm ideas how we can leverage our product content to improve efficiencies.
Our team presented an idea that leveraged our DITA source content to help our product verification team (aka QA) automate their testing effort. Our VP was encouraged by our proposal and tasked us with collaborating on a proof-of-concept (POC). After a few months of working alongside a member of the PV team, we developed an innovative automation script that saved the verification team 100s of hours per release, solidified our content in our generative AI experiences, and validated our team’s contributions and impact.
In this session attendees will learn:
- How and why we adopted a DITA authoring workflow
- Our DITA best practices and procedural topic templates
- How to engage with external teams to deliver solutions that achieve common goals
- Lessons learned
- Planning POCs and scaling up
- How Gen AI helps automation and how our PV automation helps our Gen AI mission
At the end of this session, you will gain insight into how you can show your content development team’s “value” to some of your key cross-functional teams and executives.
